Frequently Asked Questions
How do I cancel my subscription?
Open the Settings app on your iPhone, tap your Apple ID at the top, then tap Subscriptions. Find Root to Crown and tap Cancel Subscription. You will keep full access until the end of your current billing period.
How do I restore a previous purchase?
Open Root to Crown, navigate to the paywall screen, and tap Restore previous purchase at the bottom. Make sure you are signed in with the same Apple ID you used to originally subscribe.
My chakra diagnosis does not feel right. What should I do?
Tap Begin Your Journey from the home screen to retake the assessment at any time. Your responses on any given day reflect your current state. It is completely normal for your dominant chakra to shift over time as you heal and grow.
Zuri is not responding. What should I do?
Check your internet connection and try again. If the issue persists, force-close the app by swiping it away in your app switcher, then reopen it. Zuri requires an active connection to respond and cannot work offline.
The Food Journal photo analysis is not working.
Photo analysis is a Crown tier feature. Make sure you are subscribed to Crown and that your internet connection is active. If you are on Crown and still experiencing issues, force-close the app and try again.
Can I use Root to Crown on Android?
Root to Crown is currently available on iPhone only. Android support is on our roadmap. Follow us to be notified when it launches.
Is Root to Crown a substitute for medical advice?
No. Root to Crown is a wellness and nutrition guidance app. It does not diagnose, treat, or cure any condition. Always consult a qualified healthcare professional for medical concerns.
How do I delete my account and all my data?
Go to Settings inside the app, scroll to the Danger Zone section, and tap Delete Account. This permanently removes all your data from our systems within 30 days. This action cannot be undone.